These Terms and Conditions apply between you, the User, and Janglerins, the owner of this website.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately. No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon us sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you. We may update these Terms and Conditions of Trading (and any documents referred to in them) from time to time and will notify such changes by uploading them on our website. By using our website www.janglerins.co.uk you agree to be bound by these Terms and Conditions of Trading.

ACCESSING OUR WEBSITE

Access to our website is permitted temporarily, and we reserve the right to withdraw or amend the services we provide through the site without notice. We will not be liable if for any reason the site is unavailable at any time or for any period. Occasionally we may restrict access to some parts of the site, or the entire site, for maintenance reasons.

INTELLECTUAL PROPERTY
Subject to the below, all content included on this website, including, but not limited to, our jewellery designs, text, graphics, logos, icons, and images are the property of Janglerins or relevant third parties.  Any infringement will be pursued vigorously. By continuing to use our website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. You may not reproduce, copy, distribute, store, or in any other fashion re-use material from our website unless given express written permission to do so by Janglerins.

COPYRIGHTS AND OWNERSHIP

Janglerins owns this website and its contents. Any use of the website or its contents including copying and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute, or post anything on this website for any purpose.

GOODS, PRICING AND AVAILABILITY

Whilst every effort has been made to ensure that all representations and descriptions of Goods available from Janglerins correspond to the actual Goods, Janglerins is not responsible for any variations from these descriptions.  All items are hand-made to order; any irregularities are an inevitable result of a hand-made process. All pricing information on the Website is correct at the time of going online.  Janglerins reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

SALE AND DISCOUNT CONDITIONS

Orders placed during our sales cannot be back or forward dated.

PAYMENT POLICY

We require full payment before purchases made from this website are shipped.  We accept payment by PayPal, MasterCard, Maestro, Visa, or Visa Debit.  All card transactions are collected safely and securely through PayPal’s secure website. Please note you do not need to have a PayPal Account to proceed with payment. You may read PayPal’s privacy policy here: https://www.paypal.com/uk/webapps/mpp/paypal-and-your-data

DELIVERY – MAINLAND UK ONLY

    • Janglerins aims to dispatch all goods purchased from this website within 7 working days of receiving your order.  This does not include Bank holidays or weekends.  Delivery may take longer during busier times of the year.  Don’t hesitate to get in touch with us if you are unsure of anything.
    • Every parcel is shipped using the User’s desired choice; ‘Royal Mail First Class Recorded Delivery’ or ‘Royal Mail Special Delivery’.
    • Due to the handmade nature of each piece, Janglerins unfortunately cannot offer a next-day delivery service.  However, if you need an item for a specific date, please contact us at janglerins@mail.com before ordering, and we will try our very best to accommodate your needs.
    • Janglerins cannot dispatch orders to PO Boxes.

CANCELLATION POLICY

    • If you need to cancel your order you must notify us in writing before your purchase has been dispatched. Please get in touch with us at janglerins@mail.com.
    • If your purchase has been dispatched or if you’ve already received your order, please see the Returns Policy below for more information.
    • Commissioned or personalised items cannot be cancelled once the work has started.

LATE / NON-ARRIVAL OF DELIVERY

If your delivery is late or doesn’t arrive within the quoted delivery timescale, please contact us at janglerins@mail.com. In the event of a non-delivery, we can only allow a replacement/refund after 10 working days have passed. This is the time scale for the Royal Mail to classify a parcel as lost. Royal Mail “working days” are any day that is not a Saturday, a Sunday, or a public holiday.

RETURNS POLICY

    • We put a great deal of care and attention into each item that we handcraft and hope you will be delighted with your jewellery, but if, for any reason you wish to return your goods, you need to contact us within 14 days of your order date to arrange.  You can do this by contacting us on janglerins@mail.com
    • If the goods do not fit correctly, for example, you need a shorter or longer length chain, or need to change the ring size, please contact us at janglerins@mail.com as adjustments can be made.  Fees may apply for postage.
    • Goods must be in their original condition, in their original packaging, and unused.  It is at our discretion if we decide to refund items not in such condition.
    • The goods are the customer’s responsibility until they reach our registered address.  Please ensure you sufficiently pack your goods to prevent damage in transit. We reserve the right to refuse the return of goods that have been damaged because they were not appropriately re-packaged.
    • Postage costs are non-refundable, and it is the customer’s responsibility to pay for return postage costs. Please obtain proof of posting, as refunds will only be available on items that are safely returned to us.  Except for faulty and damaged goods, we are not responsible for the return postage and do stress once again that you use a traceable method of postage.  Janglerins cannot be responsible for missing returns.
    • Janglerins are unable to accept returns on earrings due to hygiene reasons, unless faulty.
    • If the item was purchased at one of our stockists, please contact them directly and they will forward the query to us if need be.

PRIVACY POLICY

This policy (together with our terms and conditions, and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the policy carefully.  This policy only applies to our website.  If you leave our website via a link, you will be subject to the policy of that website provider.  We have no control over their policy or the terms of use of the website, you should check their policy before continuing to access their website.  We will not sell, distribute, or lease your personal information to third parties unless it is required to do so by law.

COOKIES 

If you purchase from this website, you may opt to save your name, email address, and other contact details in cookies. These are for your convenience so that you do not have to fill in your details again when you make another purchase.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies.  This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days and screen options last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our e-commerce software is provided by WooCommerce, a subsidiary of Automattic, whose privacy policy can be found here.

We use Google Analytics to understand how our visitors use our website.  The data we can view in our Google Analytics account won’t identify you as an individual. Here’s Google’s privacy policy.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this website may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WHO WE SHARE YOUR DATA WITH

If you request a password reset, your IP address will be included in the reset email. Your name and address are visible on any parcels we send to you through Royal Mail.

If you subscribe to our newsletter, our provider; Mailchimp (a subsidiary of Intuit) will keep your name and email address securely, here’s Mailchimp’s privacy policy.

MARKETING MESSAGES

You can optionally subscribe to our newsletter by entering your email address in the box at the bottom of our website.  If you don’t subscribe, we won’t send you marketing emails.

HOW LONG WE RETAIN YOUR DATA

For users who register on our website, we store the personal information they provide in their user profile.  All users can see, edit, or delete their personal information at any time (except they cannot change their username).  Website administrators can also see and edit that information.  If you have a registered account on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.  You can also request that we erase any data we hold about you.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.